Cancellation & No Show Policy:

We value your time and ours. To provide the best experience for all guests, we kindly ask that you review our cancellation policy before booking.

• 24-hour notice is required to cancel or reschedule an appointment.
• Appointments canceled with less than 24 hours’ notice shall be subject to a 50% service fee.
• No-shows will be charged 100% of the scheduled service.
• Arriving more than 10 minutes late may require rescheduling and will be treated as a late cancellation.
• Multiple late cancellations or no-shows may require prepayment for future bookings.

Thank you for understanding and respecting our time so we can continue to provide exceptional service.

Refund Policy

Due to the nature of our services, all services are non-refundable once completed.

Your satisfaction is important to us. If you are unhappy with your service, please notify us within 48 hours so we may offer a solution at our discretion. Adjustments must be scheduled within 7 days of the original appointment and are not eligible for refunds.

• Retail products are non-refundable.
• Gift cards and promotional services are non-refundable and have no cash value.
• Deposits and cancellation fees are non-refundable.

By booking an appointment, you acknowledge and agree to these policies.

Privacy Policy

Effective Date: 2/1/2026

Information We Collect

When you visit our website or book services, we may collect:

1. Personal Information

Name

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Email address
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Phone number
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Billing information
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Appointment details
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2. How We Use Your Information

We use your information to:

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Schedule and manage appointments
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Process payments
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Send appointment confirmations and reminders
Respond to inquiries
Send promotions or special offers (you may opt out anytime)
Improve our website and customer experience

3. Payment Information

All payments are processed securely through third-party payment providers. We do not store full credit card information on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share information with:

Payment processors
Booking software providers
Marketing platforms (for email or SMS reminders)
Legal authorities if required by law

5. Email & SMS Marketing

If you opt in, we may send you promotional emails or text messages about specials, events, and updates.
You may unsubscribe at any time by clicking “unsubscribe” or replying STOP to text messages.

6. Data Security

We implement appropriate security measures to protect your personal information. However, no online transmission is 100% secure.

7. Your Rights

You may:

Request access to your personal information
Request corrections
Request deletion of your data
Opt out of marketing communications

To make a request, contact us at:
📧 ecoluxhair@gmail.com
📞 (757) 962-5177

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact:

Eco Lux Hair and Nail Spa

344 Laskin Rd
Virginia Beach, Va 23451
email : ecoluxhair@gmail.com
Phone: 757-962-5177

Website: ecoluxspa.net

Eco Lux Hair and Nail Spa, LLC

Certified Organic Beauty

Pure care, Natural Beauty

LOCATION

344 Laskin Road.
Virginia Beach, VA 23451

CONTACT

ecoluxhair@gmail.com
(757) 962-5177